Delivery time:

*Ordered Monday to Friday before midnight 23:59, next day delivery. (only in NL) 
Ordered on Saturday and Sunday until midnight 23:59, will be delivered on Monday. Delivery will take place between 17:00 - 22:30. (This shipping option is currently only available in the Netherlands) Would you rather pick up your order at a PostNL collection point? Then choose this option during the ordering process. Have you placed an order from an EU country other than the Netherlands or Belgium? The shipping information will follow through e-mail. 
Normally shipping from the Netherlands to other EU country's takes 3-5 days. Scanbinavian countries can take 3-7 days.

Postage costs:

Within the Netherlands and Belgium we ship your order free of charge from €45. Under an order amount of €45,- €5.95 (the Netherlands & Belgium) will be charged in shipping costs. For the rest of the world, the shipping costs depend on each country, often it is free shipping above a certain amount. This can differ per country. You can calculate this on the order page. Fill in all the asked information and then you will see the price for shipping. After placing an order you will receive an e-mail from us with the details of your order. You will usually receive the Track & Trace code of the carrier that will deliver the order towards the end of the afternoon.

For our Belgian customers:

Monday to Friday ordered before 16:00, next day delivery. Delivery between 09:00 - 21:00. Ordered on Saturday and Sunday, delivered on Tuesday. Advice to our Belgian customers to order at www.hismith.be Here you can also choose pick-up points in Belgium.

 

Discrete shipping. No details on the package.

We ship orders as discreetly as possible. The sender is RGC Fulfillment Company. Your package is always without printing and for this reason it is not possible for others to see what is in the package. This makes ordering from Hismith® as anonymous and discreet as possible.

Product not in stock.

Unfortunately it is possible that the item you wish to order is not in stock. The products on our website will always indicate whether it is in stock or not. However, in the unlikely event that a product is not on stock even though the website says that the item is in stock, our customer service team will contact you and will try our best to deliver the product within 5 working days. In the case that you do not agree your order will be cancelled and your payment refunded.

Orders placed outside the European Union

Hismith is not responsible for any costs arising with regards to import taxes or taxes not applicable within the EU. Costs incurred with regard to local taxes and regulations are entirely for the buyer. If you wish to know more about local taxes we advise you to contact your local customs prior to your order.

Did you know it is possible to pick up your order at our warehouse?

Picking up orders without an appointment is possible from Monday – Friday from 09:00 – 18:00. If you wish to pick up your order after 18:00 or in the weekend, please contact us and we will arrange for someone to help you. If you wish to get your product on the same day, we advise you to visit our showroom & warehouse in Zoeterwoude. Simply choose the option “Afhalen in ons warehouse” during the order process.

Delivery, Return and Visit Address:

Industrieweg 46-B
2382 NW
Zoeterwoude

Adjusted delivery / No delivery during the following (holiday) days

  • Easter Monday: April 17, 2022
  • Easter Monday: April 18, 2022
  • King's Day: April 27, 2022
  • Ascension: May 26, 2022
  • White Monday: June 5, 2022
  • White Monday: June 6, 2022
  • Christmas Day: December 25, 2022
  • Boxing Day: December 26, 2022
  • New Year's Eve: December 31, 2022